Refund policy

We offer a 30-day return window, starting from the day you receive your order. To qualify for a return, items must be unworn, unused, still have their original tags attached, and be in their original packaging. A receipt or proof of purchase is also required. To begin the return process, reach out to us at support@sierrahockeysupply.com. Once your return is approved, we'll provide a prepaid shipping label along with instructions for sending your package back. Please note: items returned without a prior return request will be refused. For any questions about returns, feel free to email support@sierrahockeysupply.com.

Damaged or Incorrect Items
Please check your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away so we can assess the situation and resolve it.

Items That Can't Be Returned
Some products aren't eligible for return, including perishable goods (like food items) and custom orders (such as personalized or special-order items). Sale items and gift cards are also final sale and cannot be returned.

Unused Item Requirements
To qualify as unused, an item must meet all of the following: it remains in its original packaging, shows no signs of wear such as scuffs, stains, or dirt, and is in the same condition as when purchased. Custom items of any kind are excluded from returns entirely.

Used Item Returns
Most used products can be exchanged for store credit within 30 days, though there are some exceptions.

Exceptions for Used Items
The used-item exchange policy doesn't cover the following categories.

Jocks, Mouthguards, and Apparel: Because these are personal-use items, we're unable to accept returns on jocks, mouthguards, or undergarments.

Custom Merchandise: Personalized or custom-made items cannot be returned or exchanged under any circumstances.

Making an Exchange
If you'd like a different item, the quickest route is to return your original purchase, and once that return is approved, place a new order separately for the item you want.

EU Customers: 14-Day Cooling-Off Period
For orders shipped within the European Union, you're entitled to cancel or return your purchase within 14 days for any reason, no explanation needed. The same conditions apply: the item must be unworn, unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refund Process
Once we receive and inspect your returned item, we'll let you know whether your refund has been approved. Approved refunds are issued automatically to your original payment method within 10 business days, though your bank or card issuer may take additional time to complete the process. If it's been more than 15 business days since your return was approved and you still haven't seen your refund, please reach out to us at support@sierrahockeysupply.com.